Privacy Policy

Effective Date: May 29, 2026
Website: Drystandards.ca
Operator: JC Custom Home Improvement Inc. – Restoration Division

JC Custom Home Improvement Inc. – Restoration Division operates Drystandards.ca and provides restoration-related services, including water damage restoration, flood restoration, mold remediation, thermal imaging, property damage assessment, emergency mitigation, rebuild coordination, insurance claims restoration and related residential and commercial restoration services.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal information when you visit our website, contact us, request a quote, submit a form, book a service, communicate with our team, or otherwise interact with us.

This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act and, where applicable, British Columbia privacy legislation.

1. Who This Privacy Policy Applies To

This Privacy Policy applies to personal information we collect from:

  • Website visitors
  • Homeowners, tenants, landlords, property managers, strata representatives, business owners, and commercial clients
  • Individuals requesting quotes, inspections, emergency restoration, or rebuild services
  • Insurance adjusters, brokers, contractors, subcontractors, suppliers, and other project-related contacts
  • Individuals who communicate with us by phone, email, website forms, text message, social media, or other channels

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not own or control.

2. Personal Information We Collect

We collect personal information only as reasonably necessary for our business, services, legal obligations, safety requirements, and customer communications.

Depending on how you interact with us, we may collect the following types of information:

  • Contact information – Name, phone number, email address, mailing address, service address
  • Property information – Property type, location, room details, damage description, access instructions, occupancy details
  • Service request information – Requested services, appointment details, emergency response needs, quote requests
  • Insurance-related information – Claim number, insurer name, adjuster contact details, policy-related details you choose to provide
  • Project documentation – Photos, videos, thermal imaging, moisture readings, inspection notes, reports, estimates, invoices
  • Payment and billing information – Billing address, payment status, invoice history, transaction records
  • Communication records – Emails, texts, phone notes, form submissions, customer support requests
  • Website usage information – IP address, browser type, device type, pages visited, referral source, approximate location, cookies and analytics data
  • Business contact information – Information about adjusters, property managers, strata representatives, suppliers, subcontractors, and trade partners

We may also collect information you voluntarily provide when you upload files, send photos, request emergency assistance, subscribe to updates, leave a review, or communicate with us about a project.

3. Sensitive Information and Property Damage Documentation

Restoration projects may involve information that is more sensitive than ordinary contact details. For example, photos or videos of your home, building, personal belongings, insurance claim documents, or emergency damage conditions may reveal personal, financial, health, family, or occupancy-related details.

We ask that you only provide information reasonably necessary for us to assess, quote, document, or complete restoration services. If you send photos, videos, insurance documents, or other project materials, we may use them to:

  • Assess damage and restoration needs
  • Prepare estimates, scopes of work, reports, and invoices
  • Communicate with you, your insurer, adjuster, strata, property manager, or authorized representative
  • Document pre-loss, mitigation, drying, remediation, and rebuild conditions
  • Meet legal, safety, insurance, accounting, or regulatory requirements

We do not intentionally collect sensitive personal information unless it is necessary for the service, claim documentation, safety, legal compliance, or project administration.

4. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Fill out a website contact form or quote request
  • Call, email, text, or message us
  • Book an inspection, consultation, or emergency restoration service
  • Provide photos, videos, insurance documents, or project information
  • Sign an estimate, work authorization, service agreement, change order, or invoice
  • Interact with our website, advertising, analytics tools, or online booking systems
  • Communicate through social media or third-party platforms

We may also collect information from third parties where appropriate, including:

  • Insurance adjusters, brokers, or claim representatives
  • Strata councils, property managers, landlords, tenants, or real estate representatives
  • Emergency responders, consultants, engineers, environmental professionals, or other contractors
  • Payment processors, scheduling systems, or project management platforms
  • Publicly available sources, if relevant to a project or legal matter

When information is provided to us by a third party, we rely on that party to confirm they have authority or consent to share it with us.

5. How We Use Personal Information

We use personal information for purposes reasonably related to operating Drystandards.ca and providing restoration services.

These purposes may include:

  • Responding to inquiries, quote requests, emergency calls, and service bookings
  • Assessing property damage and restoration needs
  • Preparing estimates, scopes of work, reports, and recommendations
  • Scheduling inspections, mitigation work, remediation, drying, repairs, rebuilds, and follow-up visits
  • Performing thermal imaging, moisture mapping, inspections, cleanup, remediation, drying, repairs, and restoration services
  • Communicating with customers, insurers, adjusters, strata representatives, property managers, subcontractors, and suppliers
  • Creating project documentation, including photos, videos, reports, moisture logs, thermograms, and completion records
  • Processing invoices, payments, deposits, refunds, and accounting records
  • Managing warranties, follow-up service, customer support, and dispute resolution
  • Improving our website, services, marketing, safety procedures, and customer experience
  • Sending service-related updates, appointment reminders, estimates, invoices, and administrative communications
  • Sending marketing communications where permitted by law and with appropriate consent
  • Detecting, preventing, and responding to fraud, misuse, security incidents, legal claims, or safety risks
  • Complying with legal, tax, insurance, regulatory, workplace safety, and business record keeping obligations

We do not sell personal information.

6. Legal Basis and Consent

By using our website, submitting information, requesting services, or communicating with us, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

In some situations, consent may be implied based on your actions. For example, if you request a water damage inspection and provide your address and photos, we will use that information to respond to your request and evaluate the project.

You may withdraw consent at any time, subject to legal, contractual, insurance, safety, accounting, or operational restrictions. Withdrawing consent may limit our ability to provide services, communicate with insurers, complete documentation, or maintain project records.

7. Disclosure of Personal Information

We may share personal information only as reasonably necessary for the purposes described in this Privacy Policy.

We may disclose information to:

  • Our employees, managers, estimators, technicians, and administrative team
  • Insurance adjusters, brokers, claim representatives, or insurer-approved vendors, where authorized or necessary
  • Strata councils, property managers, landlords, tenants, or authorized representatives involved in the project
  • Subcontractors, consultants, engineers, environmental professionals, plumbers, electricians, HVAC technicians, roofers, cleaners, or other trades involved in the project
  • Suppliers, disposal facilities, equipment rental providers, and logistics providers
  • Payment processors, accounting providers, scheduling platforms, CRM systems, email providers, file storage providers, and website hosting providers
  • Legal, accounting, insurance, or professional advisors
  • Government, regulatory, law enforcement, or court authorities where required or permitted by law
  • A purchaser, successor, or assignee in connection with a business transaction, merger, reorganization, or sale of assets

We require service providers and contractors to handle personal information appropriately and use it only for authorized purposes.

8. Insurance Claims and Third-Party Communications

If you involve an insurer, adjuster, broker, strata, property manager, landlord, tenant, or other representative, we may communicate with them about your project where you authorize us or where it is reasonably necessary to perform services.

This may include sharing:

  • Inspection findings
  • Photos, videos, thermal images, and moisture readings
  • Estimates, scopes of work, invoices, and change orders
  • Drying logs, remediation documentation, and completion records
  • Scheduling information and project updates

You are responsible for ensuring that any third party you ask us to communicate with is authorized to receive the information.

9. Website Analytics, Cookies, and Tracking Technologies

Drystandards.ca may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand visitor behaviour, improve performance, and measure marketing effectiveness.

These tools may collect information such as:

  • IP address
  • Device and browser type
  • Pages viewed
  • Time spent on pages
  • Referral source
  • Approximate geographic location
  • Clicks, form interactions, and conversion events

We may use tools such as Google Analytics, Google Ads, Meta Pixel, call tracking, or similar services. These third-party services may collect information according to their own privacy policies.

You can manage cookies through your browser settings. Disabling cookies may affect website functionality or analytics accuracy.

10. Online Forms, File Uploads, and Communications

When you submit an online form, request a quote, upload photos, or send us a message, we collect the information you provide and use it to respond to your request.

Please avoid sending highly sensitive personal information through website forms unless necessary. If you need to provide sensitive documents related to insurance claims, legal matters, health concerns, or personal finances, contact us first so we can discuss an appropriate method of transmission.

Email, text messages, and online forms may not be fully secure. We take reasonable steps to protect communications, but no method of electronic transmission is guaranteed to be secure.

11. Marketing Communications

We may use your contact information to send service updates, educational content, promotions, reminders, or other marketing communications where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe link in the email or contacting us directly. Even if you unsubscribe from marketing, we may still send service-related communications, such as appointment confirmations, project updates, invoices, safety notices, or warranty information.

We comply with applicable Canadian anti-spam rules where electronic marketing messages are sent.

12. Reviews, Testimonials, Photos, and Case Studies

We may request permission to use reviews, testimonials, project photos, videos, before-and-after images, or case studies for marketing, training, or educational purposes.

We will not intentionally publish identifiable photos of your private residence, personal belongings, address, insurance documents, claim information, or identity without appropriate permission.

If we use project images for website or marketing purposes, we aim to avoid showing identifying details such as house numbers, license plates, family photos, personal documents, or unique identifying features unless you have agreed otherwise.

13. How We Protect Personal Information

We use reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

Safeguards may include:

  • Limiting access to personal information to team members and service providers who need it
  • Password protection and account access controls
  • Secure storage of project files where practical
  • Reasonable administrative policies and staff training
  • Careful handling of photos, claim documents, reports, and customer records
  • Use of reputable service providers for hosting, email, scheduling, payment, and file storage
  • No system is completely secure. We cannot guarantee absolute protection of personal information transmitted electronically or stored with third-party platforms.

14. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Retention periods may depend on:

  • The nature of the service or project
  • Warranty obligations
  • Insurance claim requirements
  • Accounting, tax, and business record keeping obligations
  • Legal disputes, limitations periods, or regulatory requirements
  • Customer support and service history needs

When information is no longer required, we will securely delete, anonymize, or destroy it where reasonably practical.

15. Storage and Processing Outside Canada

Some of our service providers may store or process information outside Canada, including in the United States or other jurisdictions. If personal information is stored or processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access requests by government authorities.

By using our website or services, you understand that your information may be processed or stored outside your province or country where necessary for our business operations.

16. Your Privacy Rights

Subject to legal and contractual limitations, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete personal information
  • Withdraw consent for certain uses or disclosures
  • Ask questions about our privacy practices
  • Request information about how we have used or disclosed your personal information
  • Make a privacy complaint

We may need to verify your identity before responding to requests. In some cases, we may not be able to provide access to certain information, such as information that contains personal information about another person, confidential business information, legal privilege, or information that we are required or permitted to withhold by law.

17. Accuracy of Information

We rely on you and authorized third parties to provide accurate and up-to-date information. Please contact us if your contact details, service address, claim information, or project information changes.

Accurate information helps us schedule work, prepare estimates, communicate with insurers, document claims, and complete restoration services efficiently.

18. Children’s Privacy

Our website and services are intended for adults, property owners, tenants, landlords, businesses, strata representatives, insurance professionals, and other individuals seeking restoration services.

We do not knowingly collect personal information from children under 13 without parental or guardian consent. If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

19. Third-Party Websites and Links

Drystandards.ca may contain links to third-party websites, platforms, forms, social media pages, payment systems, mapping tools, or resources. We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or platforms you use.

20. Security Incidents

If we become aware of a privacy breach or security incident involving personal information under our control, we will take reasonable steps to contain, investigate, and address the incident.

Where required by law, we will notify affected individuals, privacy regulators, or other parties. We may also take steps such as resetting access credentials, changing service providers, improving safeguards, or updating internal procedures.

21. Business Transfers

If JC Custom Home Improvement Inc. – Restoration Division, Drystandards.ca, or related assets are sold, transferred, merged, financed, reorganized, or otherwise involved in a business transaction, personal information may be disclosed to prospective or actual purchasers, successors, lenders, advisors, or assignees as permitted by law.

Any such disclosure would be limited to what is reasonably necessary for the transaction and subject to appropriate confidentiality protections where required.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements, or business practices.

The updated version will be posted on Drystandards.ca with a revised effective date. Your continued use of the website or our services after changes are posted means you accept the updated Privacy Policy.

23. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or make a privacy complaint, please contact us:

JC Custom Home Improvement Inc. – Restoration Division
Operating website: Drystandards.ca
Email: info@drystandards.ca
Phone: (778) 237-1254
Mailing Address: 20425 – 90A Avenue, Langley BC,
Service Area: Greater Vancouver and the Fraser Valley