IICRC Certified and Award Winning Water Damage Restoration Service.
Residential and Commercial Water Damage Restoration
At JC Custom Homes, we understand that water damage is more than just a disruption — it’s a potential threat to your property, safety, and well-being. That’s why we provide fast, experienced, and comprehensive water damage restoration services tailored to homeowners and property managers. Our commitment to quality craftsmanship and unmatched attention to detail are why we have become Metro Vancouver’s preferred water damage restoration company.
A Company Built On Trust
Based on a foundation of integrity, precision, and trust, JC Custom Homes is a locally owned and operated business with years of experience in home restoration and remodeling. While we’re known for our custom homebuilding expertise, we’ve developed a specialized division focused entirely on water damage restoration, helping our clients recover quickly and completely from floods, leaks, and other water-related disasters.
We are a multi-time winner of the Quality Business Awards and an IICRC certified company. Our stellar 5 star Google business profile rating is further proof that we deliver results that exceed expectations time after time.
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Complete Water Damage Restoration Services
Water damaged property can be caused by sewer backups, flooding from inclement weather events, water expelled in a building for fire suppression, overflows and from appliances or burst pipes. If not addressed as soon as the water damage has occurred, mould can begin to develop and grow causing increased health risks.
Our team of IICRC Certified and highly-trained restoration professionals have the skills and equipment to rebuild your property following water or flood damage. We offer a full range of restoration services, including the following:
With our tried and tested approach to flood restoration, we can help prevent additional damage to your home or business and restore your property to pre-flood conditions.
1. Water Mitigation Process
Our team of water damage restoration specialists use their extensive experience and industry protocols to quickly and efficiently deal with the water mitigation process.
Water mitigation is the process of reducing or preventing the amount of water damage that occurs after a flood, leak, or other water intrusion. In the following series of steps we demonstrate how our restoration experts would address and minimize the impact of water damage on a property.
Assessment and Inspection
2. Remediation Process
After the initial water mitigation process we move to the remediation process where we begin draining, drying and cleaning the damaged property. Our remediation team uses it’s many years of experience combined with strict protocols to ensure the work is carried out in an efficient manner.
Water Removal
Extraction: Use pumps and vacuums to remove standing water. The quicker the water is removed, the less damage it will cause.
Drainage: Ensure proper drainage to prevent water from returning.
Drying and Dehumidification
Drying: Use industrial-grade air movers and dehumidifiers to dry out the affected area. This step can take several days to ensure all moisture is removed.
Moisture Monitoring: Regularly monitor moisture levels in walls, floors, and ceilings to ensure thorough drying.
Cleaning and Sanitizing
Cleaning: Clean and disinfect all affected surfaces to remove any contaminants, especially if the water is gray or black.
Mold Prevention: Apply antimicrobial treatments to prevent mold growth, which can begin within 24-48 hours of water exposure.
Odor Removal: Use air scrubbers and fogging equipment to remove odours caused by water damage.
3. Restoration Process
With the remediation complete we can now finish restoring your home and property back to pristine condition.
JC Custom Home Improvement is your assurance that the water mitigation, remediation and restoration of your property is in the best possible hands. Effective water mitigation is crucial in minimizing the damage and associated costs of water intrusion. Prompt action, thorough drying, and proper restoration can help restore your property to its pre-damage condition while preventing further issues like mould growth and structural damage.
Water Damage Insurance Claims
Dealing with water damage is stressful enough without having to navigate the insurance claims process on your own. Our team provides complete water damage restoration and insurance claims assistance to help homeowners and property managers move through the process quickly and with less disruption. From emergency mitigation to detailed documentation and full reconstruction, we work directly with insurance adjusters to help ensure all damage is properly identified and recorded.
We understand that insurance companies require accurate documentation throughout the restoration process. Our team provides photographs, moisture readings, scope of work reports, drying logs, and repair estimates to help streamline communication with your insurance provider. By documenting every stage of mitigation and restoration, we help reduce delays and support a smoother claims experience.
Our emergency response team is available to act quickly because immediate mitigation is often critical for insurance coverage. Fast extraction, structural drying, and containment can help prevent secondary damage such as mould growth, warped materials, and structural deterioration. We work efficiently to stabilize your property while keeping you informed throughout the process.
Once mitigation is complete, we provide full restoration and reconstruction services to return your property to its pre-loss condition. This includes drywall replacement, flooring repairs, painting, cabinetry restoration, insulation replacement, and complete interior rebuilding when necessary. Having one contractor manage both mitigation and reconstruction helps simplify the process and maintain consistency from start to finish.
Whether you are dealing with a small residential leak or major commercial water damage, our experienced team is committed to delivering professional restoration services and dependable insurance claim support throughout every stage of the project.
Proudly Serving The Entire Metro Vancouver Region
We are proud to be a locally owned and operated Vancouver restoration company. We serve all cities, regions, neighbourhoods and communities in Metro Vancouver and the Fraser Valley.
Water Damage Restoration Service Related FAQ’s
- Emergency water extraction
- Drying and dehumidification
- Cleaning and sanitizing affected areas
- Mold prevention and remediation (if needed)
- Repairs and restoration of damaged structures
We are an IICRC certified restoration services company with the expertise, equipment, and insurance to properly assess damage, safely remove water, prevent mold, and fully restore your property. DIY methods often miss hidden moisture, leading to bigger problems later.
Common causes include burst pipes, plumbing leaks, appliance failures (such as water heaters or washing machines), roof leaks, basement flooding, sewer backups, heavy rain, and natural disasters.
It depends on the level of damage. Minor water issues may not require evacuation, but severe flooding, mold, or structural risks could make it unsafe. We assess each situation and provide clear recommendations.
Most standard homeowner’s insurance policies cover sudden and accidental water damage (e.g., burst pipes). However, damage from flooding or sewer backups often requires additional coverage. We work with your insurance to help navigate claims.
Water damage should be addressed immediately. Delays can lead to severe structural damage and mold growth within 24-48 hours. Fast response minimizes repair costs and protects your health.
Yes. Mold can begin growing within 24 to 48 hours of water exposure. Prompt drying and dehumidification are essential to prevent mold and protect indoor air quality.
Yes, we offer 24/7 emergency water damage restoration. Rapid response helps prevent further damage and starts the recovery process right away.
